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Terms & Conditions

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Essence. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Essence. You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of content

We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Essence shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Ordering errors

You are able to correct errors on your order up to the point at which you click on ‘submit’ on the final page of our ordering process.

Delivery charges

Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. For full details please refer to our shipping and postage section.

Trade Enquiries

Please phone or email for wholesale or practitioner discounts. 

Sale Items

Please note normal practitioner discounts are not available on sale items.

Acknowledgment and acceptance of your order

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order.  Our acceptance of your order will take place upon dispatch of the product(s) ordered.

Antifraud check

Customer purchase can be suspended for manual antifraud check. Antifraud check occurs because of growing number of fraud transactions from persons who are not actual cardholders of the credit cards used during purchase.

Links to other websites

We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Essence cannot accept any liability in respect of the use of these websites. 

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